Channel Statistics¶
Channel Statistics gives channel managers a focused reporting view for case activity inside a channel. Use it to review case volume, workload, time spent, and milestone performance over a selected period.
Note: Access to Channel Statistics depends on your channel permissions.
How to Use the Page¶
- Open the channel and select Statistics.
- Set the Time Range if you want to analyse a specific period.
- Review the report that matches the question you want to answer.
If you leave the time range empty, Emakin shows all available data for that report.
Overview¶
Use Overview for a quick operational summary of the channel.
It shows:
- Open Cases
- Closed Cases
- Deadlined Cases
This report is useful when you need to judge overall channel load and identify whether deadlines are becoming a problem.
Time Spent on Cases¶
Use this report to see which cases are consuming the most effort.
It includes:
Total Time Spent
Total recorded time on the case, regardless of the selected range.
Time Spent by Members
Time recorded during the selected period.
Members
The people who logged time on the case.
This report helps managers identify high-effort cases and understand where the team is investing time.
Time Spent by Member¶
Use this report to compare workload across channel members.
It shows:
Time
The day for which time is reported.
Name
The member name.
Related Channel
The channel for the recorded time.
All
The member's time across all channels.
Total (Average)
Average daily time spent by that member.
This report helps managers review team balance, identify overload, and compare contribution over time.
Cases by Date¶
Use this report to monitor case volume trends over time.
The chart shows:
- Blue line: cases opened
- Black line: cases closed
- Green line: cases reopened
This report helps you see whether the channel is clearing work as fast as new work arrives.
Milestone Performance¶
Use this report to review SLA or milestone risk.
It includes:
Date
The date on which the milestone activity is recorded.
Milestone Name
The milestone being tracked.
Green
Milestones completed on time.
Red
Milestones not completed on time.
This report helps managers identify recurring delay patterns and channels that need closer follow-up.