Document Troubleshooting¶
Start with the checks below before uploading another copy or creating another version.
| Symptom | Check and next action | Confirm recovery |
|---|---|---|
| Folder is missing | Confirm the current domain and ask an administrator to review folder access and navigation features. | Reopen navigation and find the folder. |
| Folder opens but document is missing | Check the title and destination folder. Ask the owner whether the version was published and whether its document ACL allows you to read it. | Open the document from the folder. |
| Add Document, Save, or New Version is unavailable | Ask for a check of the document-writing feature and applicable permissions. New Version is available on published documents. | Reopen the published document and check the command. |
| Delete is visible but access is denied | Delete requires its own document permission in addition to the screen's editing controls. Ask the administrator to review effective access. | Repeat only after the permission review, if deletion is still intended. |
| Save reports a duplicate version number | Another version may already use that number. Reopen the latest version and review History before choosing a new number. | Save once and verify the version in History. |
| Preview or online editing fails | Check which attached file is selected. If download works, report the format and failing action to the administrator so preview/editor services can be checked. | Open the same file using the previously failing action. |
| Newly saved document is absent from search | Try its folder first. Indexing runs in the background; if the document remains absent, report its title and version to the administrator. | Find it in search with the intended reader account. |
| An older version appears after deletion | Deleting one version leaves other versions intact. Review History before changing another version. | Confirm which published version the folder now shows. |
If a file cannot be downloaded either, report the document, version, file name, time, and error message. Avoid sending confidential document content merely to describe the issue.