Milestones¶
Represents a list of milestones associated with a case. Milestones are used to track events and measure progress against time-based goals, such as SLAs or KPIs.
Milestones are identified and referenced by their name, and multiple milestones can be defined for a single case.
Use Milestones.Add to create a new milestone. Milestones start automatically upon creation. Use Milestones.Pause and Milestones.Resume to temporarily pause and resume milestones. Mark a milestone as completed with Milestones.Stop or cancel it with Milestones.Cancel.