Reply¶
Sends a message attached to the case.
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Parameters¶
Message message
The message to send.
( string | Identity ) from optional
The identity of the user sending the message. The default is the channel.
boolean forward optional
Indicates whether the message is forwarded. The default is false.
Returns¶
A reply activity object.
Remarks¶
This method sends a message on the case. The sent message is attached to the case, listed in the case activity feed, and included in the mail thread. The from parameter can be a user identity to send the message on behalf of that user. If it is not specified, the message is sent from the channel email address. The forward parameter indicates whether the message is forwarded. If it is not specified, the message is treated as a new message.