$Case¶
The current Case instance.
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Capabilities¶
Assignment and Deadlines¶
$Case.AssignedAt: Gets the date and time when the case was assigned.$Case.AssignedTo: Gets or sets the identity of the user to whom the case is assigned.$Case.DeadlineAt: Gets or sets the deadline date and time for the case.$Case.Assign: Assigns the case to the specified identity.
Details¶
$Case.ChannelId: Gets the globally unique identifier of the channel to which the case belongs.$Case.ContentType: Gets or sets the content type of the case.$Case.Description: Gets or sets the description of the case.$Case.Id: Gets the globally unique identifier of the case.$Case.Number: Gets the tracking number of the case.$Case.Subject: Gets or sets the subject of the case.
Lifecycle and Scheduling¶
$Case.ClosedAt: Gets the date and time when the case was closed.$Case.IsClosed: Gets or sets the closed state of the case.$Case.IsDeadlined: Gets a value indicating whether the case currently has a deadline.$Case.NextReminderDate: Gets or sets the date and time of the next reminder notification.$Case.Priority: Gets or sets the priority of the case.$Case.SentReminders: Gets the number of reminder notifications that have been sent.
Audit¶
$Case.CreatedAt: Gets the date and time when the case was created.$Case.CreatedBy: Gets the identity of the user who created the case.$Case.UpdatedAt: Gets the date and time when the case was last updated.$Case.UpdatedBy: Gets the identity of the user who last updated the case.
Classification and Tracking¶
$Case.Milestones: Gets the milestones associated with the case.$Case.Profile: Gets the profile data of the case.$Case.Tags: Gets or sets the tags assigned to the case.$Case.AddProfile: Adds profile data to the case.$Case.AddTag: Adds a tag to the case.$Case.Move: Moves the case to the specified channel.$Case.ProfileChanged: Notifies the system that the contents of the case profile property have changed.$Case.RemoveTag: Removes a tag from the case.
Related Records¶
$Case.AddLink: Adds a link to the specified case, marking it as related.$Case.Copy: Creates a new copy of the current case.$Case.GetMessages: Gets an array of message IDs that were sent on this case.$Case.GetWorkItems: Gets an array of work items that were started on this case.
Messaging¶
$Case.Reply: Sends a message attached to the case.