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Search Work Item

Search Work Item gives administrators cross-workflow search and operational control over work items inside a domain.

Use it when you need to find work items across many processes, inspect their state, reassign waiting work, or terminate problematic workflow instances.

Search Filters

Search filters are grouped into basic, user, date, and process filters.

Basic Filters

  • Instance Number
  • State
  • All Items
  • Waiting Items
  • Completed Items
  • Terminated Items
  • Caption with wildcard support such as Approval*

User Filters

  • Assigned To
  • Completed By

Date Filters

  • Start Date
  • End Date

Process Filters

  • Process
  • Version
  • State (All, Test, Active)

Result List

Each result row represents a work item and includes the documented fields:

  • Number
  • Caption
  • State
  • Start Date
  • End Date
  • Assigned To
  • Completed By
  • Process
  • Version Number

The caption links to the workflow history for that work item.

Work Item Menu

The row action menu changes according to the state of the selected work item.

Waiting State

  • Default Operation
  • Do Nothing
  • Assign To Another Person
  • Terminate Instance

Join State

  • Do Nothing
  • Terminate Instance

The page can also list jobs associated with the selected work item, such as processing, data-saving, or indexing jobs.

The preserved job details include:

  • Work Type
  • Started At
  • Completed At
  • Duration
  • Number
  • State

The documentation states that job state can be altered when the job is in Waiting, Error, or Aborted.

Batch Operations

Batch operations apply to multiple work items at once and only affect work items in Waiting state.

Supported batch actions:

  • None
  • Assign To Another Person
  • Terminate Instance

Batch actions can be combined with individual row-level operations.

Save and Close

  • Save: persists work-item or job-state changes
  • Close: closes the page without saving